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Because we regularly work with a network of company associates, all of whom have established experience in their specialisation, we can genuinely offer a range of services with a uniform, BCA company, quality guarantee.

 

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Services

  • Organisational Development

: Board Effectiveness Reviews
: Techniques for Effective Governance
: Succession Planning for Boards
: Cultural Reviews
: Cultural Change Programs
: Team Development
: Restructure and Job Analysis/Job Design
: Competency Analysis

  • Organisational Review

Providing full financial and business performance reviews for organizations. The approach assists the group to identify shortfalls and plan necessary changes and to achieve real results measured against its own goals.

  • Strategic/Business Planning

: Strategic Reviews
: Organisational Values Analysis
: Focus Group Planning
: Design of Strategic Implementation Processes
: Cost benefit analysis

  • Training

BCA is a Registered Training Organisation accredited to offer Certificate IIII to Diploma courses to staff and management in education support, community services, business and government courses.

Please visit our training website www.bcanational.com for more information.

  • Group/Public Process Facilitation

: Structuring Effective Public and Corporate Participation
: Managing Independent Consultation Processes
: Training in Public Process Facilitation

  • Change Management

: Consulting with stakeholders on significant organisational or social changes
: Developing plans with stakeholder involvement to address identified issues of concern
: Cultural audits
: Development of organisational culture and new behaviours

  • Business Process Reengineering

: Review and evaluation of current processes
: Planned change in both mindset and behaviour
: Business process redesign

  • Performance Management

: Formulation of Performance Targets
: Design of Performance Management Systems
: Performance Management Training
: Enterprise Bargaining
: Benchmarking

  • Customer Services Response

: Development of Customer Service Culture
: Customer Service Systems
: Customer Satisfaction Surveys
: Staff Satisfaction Enhancement

  • Leadership and Management Team Development

: Training Needs Analysis
: Communication
: Management Team Development
: Leadership Development Processes
: Professional coaching
: Long term development planning for senior and middle managers

  • Mediation

The Company offers experienced mediators with established records in high profile business, government and personal mediations.

 



© Bruce Callaghan & Associates Pty Ltd 2006

 



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